Thomas Verschoren
Activity overview
Refunds & Changes
Club Refund Policy
Regular tickets (not purchased via Ticket Exchange) - these can be cancelled provided the request is submitted in writing no later than seven days before the game. We are unable ...
Where is the Ticket Office?
The brand new House ticket office is open on matchdays and is located directly next to the stadium in the north-west corner. It is clearly signposted, and Fanbassadors can also direct you there.
I...
Disability Access Scheme FAQs
All information about our Disability Access Scheme and how to register can be found in our Accessibility Guide.
Once you have read this guide, please refer to the following FAQs should you have an...
Can I be notified when an article is submitted for review?
Question
Can I be notified by email when an article is submitted and awaiting review in Zendesk Guide?
Answer
There is not an option to automatically notify agents when articles are submitted for r...
My customers are not being notified of new articles
Issue Symptoms
My customers are not receiving email notifications about new articles in a subsection. They are subscribed to the parent section containing the subsection.
Resolution Steps
Customers...
Are self-signed SSL certificates permitted?
Question
Does Zendesk permit self-signed SSL certificates?
Answer
No. For security reasons, Zendesk does not permit self-signed certificates. More details on provisioning and uploading SSL c...
Ticket and Membership Terms and Conditions
Please click here to read our Ticket and Membership terms and conditions.
Official Sellers & Unauthorised Ticket Information
Tickets for all matches should be purchased directly from the Club. Even if a game has sold out, new listings will often become available on the Ticket Exchange, so supporters are encouraged to che...
Buying Tickets Guide and FAQs
Tickets for games are released in dedicated sales windows throughout the year. Becoming a Member gives you priority access to tickets, the option to purchase via Ticket Exchange and a variety of e...
Away Ticket Information and FAQs
When can I purchase tickets?
The Club usually receives all ticketing information approximately four to six weeks before the match. Supporters can keep up to date on the latest away ticket informati...
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